Algorithm for cleaning in medical organizations. How to maintain cleanliness in large hotels. Indicate with numbers the sequence of wet cleaning.

Radiators

In any house or apartment, wet cleaning must be carried out periodically to eliminate dirt and dust that are harmful to the human body.

Many housewives do not quite understand what wet cleaning is, suggesting that it is the usual mopping and dust removal from surfaces with a damp cloth. But the process does not end there. Wet house cleaning includes a wider range of procedures.

In order for the house to always remain clean and safe for health, it is necessary to master all the subtleties of wet cleaning, produce it regularly, and most importantly, do it right.

Why is it needed?

Obviously, cleanliness in the apartment is a prerequisite for the health of residents. The cleaned dwelling looks more aesthetically pleasing and cozy.

It is necessary to maintain order in the house every day, but full wet cleaning is often not necessary.

Cleaning should be especially common if:

the family has small children;
pets are present;
a member of the seven is allergic to dust;
there are highways near the house.

Wet will not only help ensure cleanliness, but also the freshness of the air in the room.

In addition, when the apartment is always clean, then suddenly arriving guests will not cause discomfort to the hostess.

Clean inventory

In order to clean up the apartment, and to make this process easier, you will need to arm yourself with special cleaning items.

First of all, it is necessary to prepare:

a bucket or bowl;
rag for mopping;
a mop or a cleaning vacuum cleaner;
a cloth to remove dust;
cleaning and detergents;
sponge;
rubber gloves;
stool.

It is also important to immediately determine what and where to apply. For example, for heavily soiled areas of furniture or for cleaning old stains, a sponge is required. A regular rag is suitable for wiping dust off surfaces.

Even if there is a good modern mop, a rag for the floor will still come in handy, since only with its help you can wash all the corners in the room. It should be squeezed well, otherwise excess moisture can form dampness in the house.

A bowl or bucket should be of medium size. Water must be warm. Then the detergent is well divorced in it, and it will be much more pleasant for the hands to work.

You can use special gloves to clean floors or dishes, so as not to dry your skin. But not all housewives are comfortable in cleaning them, so this measure is not required.

However, it is important to understand that when working with strong and aggressive detergents, gloves should always be used.

As for the means for cleaning the apartment, here the assortment can be very different, ranging from ordinary liquid soap to furniture polish.

It is desirable that the arsenal contains detergent for floors, glass surfaces, dusting, and dishwashing detergents can also be used. It perfectly helps to wash the ceiling lights of the chandelier and crystal in the sideboard, giving it an extraordinary sheen.

In order to make it easier to wipe the surface of the upper cabinets, a baguette, or remove the ceiling from the same chandelier, you can use a stool.

Where to begin?

First of all, you need to decide on the sequence of cleaning the house. It is important to begin to clean from the farthest room from the entrance. Passage rooms are cleaned last.

The correct sequence is as follows:

Children's room.
Bedroom.
Living room.
The bathroom.
Hallway
Pantry.

It is important to follow the sequence of actions in each room for efficiency and speed of cleaning. It is necessary to tidy up, according to the general established plan.

Wet cleaning of the apartment will be productive and non-exhausting, if you follow this sequence:

wiping the upper tiers of the furniture;
lower shelves and surfaces;
washing heating radiators;
dirt removal from lamps and chandeliers;
the use of a vacuum cleaner;
mopping, interior doors, and carpet cleaning;
elimination of pollution from mirror and glass surfaces;
washing windows;
tile cleaning and sanitary disinfection.

The premises must be aired during the general cleaning. If the street has a cold season, then airing for 10-15 minutes can be done at the end of restoring order.

Full wet cleaning should be carried out at least once a month.

Then at the end of each week it will be quite simple to wipe the dust with a damp cloth, wash the mirrors, floors, and clean up the bathroom.

Making a wet frill will be a lot easier if you follow the tips that make your job easier:

Get a washing vacuum cleaner. It greatly simplifies the wet cleaning process. The need to sweep the floor first and then wash it will disappear. Two tasks will be performed at the same time, which will save time and save strength. In addition, this is able to moisten too dry air in the apartment.
Refusal of expensive detergents. This tip is especially relevant for families with young children. There is no need to purchase expensive household chemicals, gels or powders for mopping. You can wash away all the dirt and refresh the floor with table vinegar or dishwashing detergent. However, it is important to use the latter tool in a minimal amount, otherwise the formation of a large amount of foam can lead to the appearance of stains after cleaning.
Duster with static properties. Ordinary fabric simply brushes dust from the surface of the furniture into the air and onto the floor. A special cloth will attract dust particles, which eliminates unnecessary dust formation.
If the cleaning is started, but suddenly it turned out that the glass cleaner was over, then you can replace it with medical alcohol or vinegar. They also perfectly remove dirt and do not leave streaks.
The secret of tiled gloss. To make the tiles in the kitchen or in the bathroom shine, after washing, you can additionally walk on it with a special rubber brush to clean the windows.
If, after cleaning the mixers, drips and traces of water splashes quickly appear on them, then this can be prevented by lubricating them with a small amount of glycerin or vegetable oil. Substances should be thoroughly rubbed on the chrome surface with a soft cloth.

Putting order in the living room always seems to be a laborious task. If you know how to do wet cleaning and use useful tips, then the event will be much easier.

Doctors say that the likelihood of allergies to dust in households is significantly reduced if the apartment is regularly ventilated, cleaned with water and safe detergents. Therefore, the general cleaning of the apartment should not be underestimated.

The main difference between large and medium-sized and small hotels is in the technical equipment, the composition and quality of the number of rooms, the range of services provided and the compliance with sanitary standards.

For the quality of rooms and cleaning, the department of household services is responsible for maintaining the cleanliness of the hotel.

Nadezhda Rendorevskaya, the head of hotel services at the Courtyard Marriott Hotel, told us about the cleaning procedure and technology.

Nadezhda Rendorevskaya

The order and technology of housekeeping

The hotel services staff consists of thirteen maids and two supervisors (senior maids), who are responsible for cleaning the hotel and its premises. The engineering department is responsible for the order in the parking lot and engine room.

During cleaning, maids use specialized Ecolab detergents. The company provides the hotel with all cleaning equipment - from napkins to vacuum cleaners.

Types of cleaning

Daily cleaning

1. Open a window or turn on the air conditioner.

2. Collect garbage.

3. Apply detergent to the bath and leave.

4. Make a bed.

5. Remove dust from all surfaces with a cloth.

6. Vacuum.

7. Wash the bath, clean up the bathroom.

8. Check the integrity of all bulbs.

Room cleaning after guests check out. All the same as daily cleaning, and the replacement of bedding and hygiene products.

Spring-cleaning. Every 7-10 days, the maid washes walls and windows from the inside, changes curtains, carries out dry cleaning of carpets and cleans all hard-to-reach places - under furniture and behind it.

Easy cleaning. If the room has been empty for a long time, it is necessary to ventilate it and wipe off dust from all surfaces.

There are general rules for all types of cleaning.

Cleaning begins with the preparation of the trolley, in which the maid puts all the cleaning equipment and things that need to be replaced - a towel, linen, printed materials, cosmetics.

Maid trolley Premium-Basic

The maid performs any kind of cleaning in a circle from left to right or from right to left, so as not to miss a single object in the room.

“The order is always made up of trifles,” says Nadezhda Rendorevskaya, “so you should always pay attention to such details as lampshade seams, towel labels, electrical appliance wires. The guest must not see the seams and labels and must not untangle the wires of the telephone and the iron. The order in such trifles gives the impression that the guest is the only and desired, that everything is only for him alone. ”

The cleaning technology is the right choice of detergent and tool

For each surface - carpet, stone, plastic, mirror, chrome - there is a separate detergent and a tool - a napkin, a mop, a rag.

Napkins are needed for cleaning surfaces from dust and for polishing them. Napkins can be used for both dry and wet cleaning, while periodically rinsing the napkins or replacing them with clean ones.

Rags are needed to clean floors, walls and windows.

A mop is a microfiber or cotton nozzle on a flounder - a mop, which consists of an elongated handle and a mop holder. Mops are used to wipe floors, walls, windows and inaccessible places under furniture.

Extra long flood handle

All detergents indicate what they are intended for, and a certain color of mop or napkin corresponds to the cleaning area and the detergent that is used on it.

Cleaning of other rooms for guests

In addition to the rooms, there is a hall, a lobby, a restaurant, a bar, a conference room, elevators, toilets, stairs and corridors for guests.

In elevators, stairs and corridors, employees clean up during the day when most of the guests are absent.

In the lobby, lobby and toilets, cleaning is continuous, around the clock. As it becomes dirty, you need to wipe the floor, clean all surfaces from dust, put chairs in place and lay pillows on sofas.

In the restaurant, bar and conference room, maids clean at night when the rooms are free from visitors.

Cleaning of office premises, territory and external walls of the hotel

In office rooms and offices, maids carry out cleaning daily and in the evening, when there are no more employees.

In offices, it is necessary to wash the floors, wipe the windows, take out the trash, clean the surfaces from dust.

The cleaning of the outside of the building and on the territory of the hotel with smoking areas is cleaned daily by the employees of the household department. The external surface of the walls is cleaned once a year by employees of cleaning companies.

Staff training

In the economic department, which is engaged in cleaning, there is a hierarchy. At the very first stage - maids, then - supervisors, and after them - the head of the department, Nadezhda.

Before the new maid gets to work, she must undergo training - theoretical and practical. The training takes place in small groups under the supervision of a supervisor who brings the maids to the room and conducts the cleaning himself in the correct order. Next, the maids themselves try to clean up.

The length of training for maids depends on the availability of work experience and its duration. As spelled out in hotel standards, a maid can re-train with a supervisor if she feels insecure.

Despite the experience and experience, each maid has in her cart just such a scheme, which prescribes the correct plan of action.

“Each hotel complex has its own cleaning standards. Thanks to our standards, which I described, the level of cleanliness for the last year is 88%, ”which means that 88% of the guests noted in their reviews that their rooms were perfectly clean.

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Court decisions

Algorithm for cleaning in
treatment and prophylactic organizations

1. Purpose

Cleaning is carried out to ensure preventive / anti-epidemic measures, to prevent the spread of infections, to comply with the sanitary-hygienic regime, it provides both the aesthetic appearance of the room and the removal of microorganisms.

2. Definition

Cleaning the premises of medical organizations is one of the links in the chain of sanitary and epidemiological measures aimed at preventing nosocomial infections. At the same time, dirt, dust, substrates of biological origin are cleaned and disinfected, i.e. destruction on the surfaces of microorganisms - pathogens of infectious diseases.

The following types of cleaning are available:

I. Wet cleaning;

II. Spring-cleaning;

III. Final disinfection type cleaning.

3. Scope

The rules apply to nursing staff in clinical units. The cleaning staff must undergo qualified documented training on the type of cleaning.

Control over the conduct of cleaning is carried out by senior nurses and nurses of the mistress of the departments.

Control and monitoring of the cleaning is carried out by the infection control service.

4. The list of equipment

4.1. special clothes (bathrobe, hat, mask, gloves);

4.2. set of cleaning equipment (rags, brushes, mops, ruffs, spray guns);

4.3. detergents and disinfectants approved for use in the Republic of Kazakhstan;

4.4. containers for cleaning behavior must be labeled and used for their intended purpose.

5.1. Decree of the Government of the Republic of Kazakhstan No. 87 dated January 17, 2012 "Sanitary rules" Sanitary and epidemiological requirements for healthcare facilities. "

6. Document

6.1. Magazine for recording cleaning and quartzing.

6.2. Disinfectant Instructions;

6.3. The order of disinfection of the air environment of the premises.

I. Wet cleaning algorithm

1. Definition

Wet cleaning - floors, furniture, equipment, window sills, doors is carried out at least twice a day (in operating rooms between operations) and as they become dirty, using detergents and disinfectants that are approved for use in the Republic of Kazakhstan.

Cleaning is carried out daily at least 2 times a day:

1st time with the addition of detergent (50 g. Means per 10 liters of water).

2 times - with the use of a disinfectant of an approved concentration.

2. Procedure

2.1. Wipe with a rag a bed, window sills, other furniture;

2.2. The distributor after feeding the patients wipes the tables, tables;

2.3. Cleaning ends with mopping with a disinfectant solution;

2.4. Then quartzing (according to the list) is carried out according to the volume of the premises, followed by ventilation;

2.5. After cleaning, the rags are disinfected in a disinfectant solution according to the instructions for diluting the disinfectant, washed under running water until the odor of the disinfectant disappears and dried;

2.6.On conducting quartzing, the nurse notes in the Journal of General Cleaning and Quartzing.

II. Algorithm for general cleaning.

1. Definition

2. General cleaning is carried out once a week according to the approved schedule with the processing and disinfection of equipment, furniture, equipment in the following rooms:

3. Operational blocks;

4. Dressing rooms;

5. Maternity rooms;

6. Treatment rooms;

7. Manipulation rooms;

8. Sterilization;

9. Intensive care unit;

10. Viewing rooms;

11. Invasive rooms;

12. Premises with aseptic conditions.

13. General cleaning 1 time per month according to the approved schedule and according to epidemiological indications is carried out with the treatment of walls, floors, equipment, furniture and inventory in the following rooms:

14. The wards;

15. Ancillary facilities;

16. Offices.

2. Procedure

2.1. Preparation for general cleaning:

a) wear special clothing (bathrobe, hat, mask, gloves);

d) prepare working solutions (washing and disinfecting) according to the instructions for the preparation of solutions;

e) Dispose of medical waste and decontaminate containers.

2.2. General cleaning:

a) to process ceilings, walls, beds, bedside tables, tables and other furniture, as well as equipment of cabinets with a 0.5% washing solution (50g. powder per 10 liters of water or a disinfectant with a washing effect *) and washed off with clean water;

b) treat ceilings, walls, beds, bedside tables, tables, and other furniture, as well as cabinet equipment, by irrigation or wiping with rags moistened with a disinfectant of an approved concentration;

c) after which the room is closed for a certain exposure of the disinfectant solution;

d) after exposure, the room is ventilated;

e) all surfaces are washed off with water and dried (walls, ceiling, furniture, apparatus, equipment) with a clean rag;

f) cleaning is completed by washing the floor with a disinfectant solution;

g) then quartzing is carried out (according to the list) according to the volume of the premises, followed by ventilation;

g) after cleaning, the rags are disinfected in a disinfectant solution, washed under running water until the odor of the disinfectant disappears and dried;

h) special clothes are rented in the laundry room;

i) the nurse notes in the Journal of General Cleaning and Quartzing about carrying out spring cleaning and quartzing.

III. Cleaning algorithm according to the type of final disinfection

1. Definition

Final disinfection - after discharge, transfer, death of the patient, cleaning is carried out in the vacated ward as the final disinfection.

2. Procedure

2.1. Preparation for cleaning by type of final disinfection:

a) wear special clothing (bathrobe, hat, masks, gloves);

b) bedding (mattresses, pillows, blankets) is subjected to chamber disinfection or treatment with solutions of disinfectants;

c) to free the room as much as possible from furniture or move it to the center of the room, to ensure free access to the treated surfaces and objects;

d) prepare working solutions in accordance with the instructions for the preparation of solutions;

e) take out medical waste and disinfect containers.

2.2. Cleaning according to the type of final disinfection:

a) by irrigation or wiping, treat ceilings, walls, beds, bedside tables, tables and other furniture moistened with a disinfectant solution with moist rags of an approved concentration for final cleaning;

b) after which the room is closed for the duration of exposure;

c) after exposure, the room is ventilated;

d) all surfaces are washed off with water and dried (walls, ceiling, furniture, apparatus, equipment) with a clean rag;

d) cleaning is completed by washing the floor with a disinfectant solution;

f) then quartzing (according to the list) is carried out according to the volume of premises, followed by ventilation;

g) after cleaning, the rags are disinfected in a disinfectant solution, washed under running water until the odor of the disinfectant disappears and dried;

g) special clothes are rented in the laundry room;

h) the nurse notes the final cleaning and quartzing in the Journal of General Cleaning and Quartzing.

2. List of room quartzing

Quartzing is carried out after each cleaning according to the volume of the room, followed by ventilation in the following rooms:

· Operating units;

· Dressing rooms;

· Maternity rooms;

· Treatment rooms;

· Manipulation rooms;

· Sterilization;

· Intensive care unit;

· Viewing rooms;

· Invasive rooms;

· Aseptic rooms.

Note:

All cleanings in sensitive rooms are carried out together with the nurse, the nurse starts cleaning from a clean area, i.e. a manipulation table, a dressing table, medical cabinets, a refrigerator, a couch, a nurse's desk, and the nurse wipes the windowsill, chair, door, door handles, sanitary units and finishes with a floor wash.

In the wards, the nurse begins with beds, window sills, door handles, sanitary units and ends with a floor wash.

Dining tables, bedside tables and a fridge for food are handled by a dispenser.

Window glasses are washed at least 1 time per month from the inside, at least 1 time in 3 months from the outside and as they become dirty.

* when cleaning is carried out with a disinfectant with a washing effect, the 1st stage of processing a 0.5% washing solution is canceled.

An important role in the skillful service of guests belongs to the most popular profession in the hotel industry - the maid.

For the most part, maids work in our hotels who have not received special training, they have been studying all the techniques and methods of new work for a long time, and have long been learning the complex art of communicating with guests staying in hotels - temporary dwellings for themselves.

This application is designed to help you quickly become familiar with your future profession as a new maid.

Ways and methods of cleaning in hotels are constantly being improved and developed, but the main criterion for evaluating the work of the maid remains the impeccable cleanliness of the rooms, their neatness when performing cleaning work, the correct and skillful handling of cleaning materials and equipment.

There are several interconnected types of room cleaning, in particular: current, daily and intermediate daily after check-out and general.

Before starting work, the maid from the foreman (receptionist) receives an indication of the sequence of cleaning the rooms. First, the reserved rooms and vacant rooms are cleaned, as they can accommodate guests at any time. If they have already been cleaned in the evening or at night, in the morning the maid should wipe off the dust from the polished surfaces and check the quality of the cleaning of the sanitary unit, the presence of toilet paper, soap and other toiletries in it. The maid then cleans up the rooms that were vacated after the residents left, in order to prepare them for check-in and to prevent downtime. Only after that she proceeds to the current, daily cleaning of the rooms occupied by the residents, as a rule, performing it in the absence of the guest.

The door remains half open during cleaning. On the door handle can be hung a sign "cleaning is in progress".

Daily routine cleaning and its sequence

· Ventilate the room and wash the dishes;

· Clean at the dining and writing desk;

· Make the bed;

· Wipe the windowsill, radiator, window and door windows with a damp cloth;

· Vacuum upholstered furniture, carpet, bedside rugs;

· Wipe off dust from furniture;

· Clean the hallway and wash the bathroom;

· take out the trash.

In addition, if necessary or in accordance with the period of use, replace linen and towels.

The sequence of cleaning the rooms was also determined: a bedroom, a living room, a dining room, an office, an entrance hall, a sanitary unit.

Room cleaning should begin with the dining table. If food remains on the table, its leftovers must be removed in the refrigerator or in the closet, covered with a napkin. The surface of the table made of plastic is wiped first with a damp, and then with a dry rag. If the table is polished, it is wiped with a soft rag, if it is covered with a tablecloth, it must be shaken out and, if necessary, replaced.

Then the maid begins to clean the bed. Here it is advisable to observe the following sequence: a pillow, a blanket, a sheet are placed on a chair, and the perink is turned over so that it is ventilated. The sheet is spread so that one of its edges (to the inside of the bed) is tucked under the perink, and the other (outer) reaches the bed’s king, covering the mattress.

Then they make a blanket, straighten it in a duvet cover, especially the corners, and fold it on both sides so that the center is in the middle. If the linen is to be replaced, the blanket is laid out so that the same end faces the head.

The pillow is whipped and placed at the head of the bed.

For the maid, it should be an inviolable rule: do not change clothes in the presence of the guest and do not allow him to put things in an unclean room.

After cleaning the bed, the maid begins to clean the desk. Table glass should always be clean and transparent; it must be cleaned with specially designed products.

A telephone, a lampshade, a table lamp, and a dry one — books, magazines, a TV, are wiped with a damp rag.

Shake the drawers of the desk, wipe from dust. In case of defects, make a request to call a joiner.

Then the maid proceeds to clean the carpets, carpet, bedside rugs, curtains, upholstered furniture, as well as remove dust from the walls and floor with a vacuum cleaner. When working with a vacuum cleaner, the maid must comply with safety rules. It is not recommended to clean a metal pipe with a brush under the bed, as it can damage the crib of the wooden bed. It is best to move the bed away from the wall and then clean it.

If the hotel does not have vacuum cleaners, carpets, walkways and bedside rugs can be replaced with a wet broom - movements directed along the pile. It is necessary to sweep gently so that water does not fall on the parquet.

After working with a vacuum cleaner, the maid should wipe the baseboards, window sills, radiators from dust. Dust between sections of radiators must be removed with a special narrow brush. Then he wipes the rails and legs of tables and chairs with a dry rag, as well as polished furniture surfaces.

A wardrobe should be opened and aired daily, making sure that there are enough clothes hanger in it.

In the room, always in a certain place should lie brushes for clothes and shoes, a key for opening bottles.

If damage is caused due to the fault of the hotel’s property, for example, a table is dirty, dishes are broken, draperies or a bedspread are dirty, the maid should immediately report the incident to the foreman (receptionist, building manager) in order to draw up an act to compensate the residents for the cost of the damage.

Before leaving the room, the maid checks the operation of the electric lamps; telephone, radio, television.

Cleaning of sanitary facilities for individual use

After cleaning the living rooms, the maid, wearing a rubber apron, gloves (caprolactan or rubber), starts cleaning the bathroom.

When cleaning an individual bathroom, a certain sequence is observed: first they wash a mirror, a toilet glass shelf and toiletries (glasses, ashtrays); then a wash basin, bathtub and glazed wall tiles, toilet bowl, bidet and floor.

Following the proper sequence of cleaning the bathroom, the maid wipes the mirror first wet; then a dry rag to a shine. Washes a toilet shelf with soap and water from the outside and inside and wipes it. On the toilet shelf puts cleanly washed toiletries (glass, ashtray). The faience wash basin rinses with hot water, spreads a paste on its walls, which it thoroughly rubs with a rag, then it is washed again with hot water, rinsed with a solution of bleach for disinfection and washed with water again, then wiped with a dry rag with chalk, preventing soap deposits on the metal or spots.

During the current cleaning of the bathroom, the maid daily wipes the glazed wall tiles above the bathroom with a clean white rag to remove traces of soapy foam, and during the general cleaning she cleans all the walls.

The last of the sanitary devices in the bathroom is the toilet. A maid washes a toilet in gloves. She douses the inner walls of the toilet with hot water, wipes with a paste, a ruff is used to flush hard-to-reach places. On the walls of the toilet should not be raids or contamination. When rusty smudges appear in the toilet, the maid must notify the foreman and call the plumber to fix the water leak, which is the root cause of the formation of rust. After the final cleaning, the toilet bowl, its lid and handles are washed with a solution of bleach. In all sanitary appliances - a bathtub, a toilet bowl, a bidet, a washbasin - at the end of cleaning, a colored label with the inscription "DESINFECTED" is put on the bottom or a plastic metal plate with the same inscription is hung out.

At the end of washing the sanitary equipment, the maid rinses the rubber mat with water with the addition of a solution of bleach, and mop the floor. Leaving the bathroom, she should check for toiletries, if the room is cleaned after the resident leaves, check the condition of the shaving outlet, and hang clean towels in the bathroom after washing her hands.

At the end of the cleaning of the bathroom, the maid returns to the living room and wipes the dust that has settled on the surface of the polished furniture.

Having finished the cleaning completely, turns off the radio button, turns off the light, closes the key number. The window window should be open in summer.

Intermediate cleaning

During the intermediate cleaning, the maid performs the following works: removes garbage from the ashtrays, arranges the dining table (if food was provided and the room), removes the bed, if the person was resting, prepares the bed for bed; washes a bath if the guest used it during the day. As a rule, a maid comes into the room to perform these works after the guest has left him, be sure to get permission from the resident.

Room cleaning after check-out

When the guest leaves, the maid must take a room from him, change bed linen and towels.

When accepting the room, the maid must remove the blanket, sheet from the bed, turn over the perinka to ventilate and check if there are any personal belongings forgotten by the residents. For the same purpose, she takes out and shakes out the drawers of the desk and bedside tables, opens and ventilates the wardrobe. In the toilet, she looks to see if there are any forgotten things on the toilet shelf. At the same time, the maid carefully checks the safety of the property (does it have any damage).

Having accepted the room, she proceeds to clean the room in the sequence described above.

spring-cleaning

General cleaning should be carried out once every 7-10 days.

During the general cleaning, dust is removed from the walls, the ventilation grills are cleaned, the draperies, spring mattresses and feather beds are vacuumed, the windows and doors are wiped. General cleaning is carried out, as a rule, after rubbing parquet floors in the room.

During the general cleaning of the rooms, additional work can also be carried out (washing walls, carpets and carpet paths, painting floors). Dust off the walls with a vacuum cleaner using a round brush with a long pile. With the same brush they remove the cobwebs in the corners of the ceiling and clean the ventilation grilles.

If the length of the hose does not allow to reach the ceiling with a brush, use a stepladder (there must be a second maid, who insures the first from a possible fall). When cleaning, do not stand on the back of the bed, on a chair or table.

Walls painted with oil paint with a glossy and matte surface can be washed with warm water and a small amount of soap powder. A clean rag is moistened in this solution, squeezed, wound on a brush to sweep the floor and wiped the wall with longitudinal movements from top to bottom with uniform pressure.

As contaminated, the cloth is washed. You can not make a circular or longitudinal motion with a rag, start and end washing in the middle of the height; since in this case after drying on the wall there are traces of an unevenly washed surface. Do not use laundry soap to clean the walls, as the alkali contained in it can dissolve the paint. When washing walls with a glossy surface, a little liquid ammonia is added to the solution.

Walls covered with silk damask or tapestry are vacuum-cleaned using a round brush with a long soft pile. Dust is also removed from stucco ceilings.

Room walls covered with polyvinyl acetate and silicate materials are washed with water during general cleaning.

The cleanliness of the window panes is maintained by the maids. Window frames open in all hotel buildings inside, and therefore the maid can wipe the glass without violating safety regulations. For washing glass use chalk, soap, detergents.

The attentive attitude of the maid to the ongoing cleaning work, the excellent performance of her official duties lengthen the time of use of the property and its safety, increase the culture of service for residents, and contribute to improving the economic performance of the hotel.

Cleaning common areas

On floors, in the halls, living rooms and lounges, dust must first be removed. Artificial carpet floors, parquet floors, and upholstered furniture are vacuumed. Then the maid wipes the baseboards, window sills, flower pots, radiator grills with a rag. Carpets are cleaned, and if after that the floors are rubbed, then the paths are rolled up and put in an upright position. Folding tracks is not recommended.

Periodically, you need to shake the ash from the floor and table ashtrays.

In the corridors, floor halls, you must definitely wipe the license plates on the doors of the rooms.

Bottles, cans, waste paper, dirty bedding should be stored in specially designated areas (premises) on the floors.

Housekeeping

Maid rooms are designed for relaxing and eating. They must be equipped according to the number of employees according to the requirements, have individual closets where outer and special clothing is stored; work shoes (slippers) of maids.

The use of the maid's room for other purposes (storage of dirty laundry, cleaning equipment) is prohibited.

Rooms and individual closets are cleaned by maids daily. They should be a model of cleanliness and order. Clean their maids in shifts.

Cleaning of public sanitary facilities

Before starting cleaning, the maid must wear a dark robe, rubber apron, kerchief, rubber shoes, caprolactan or rubber gloves.

Cleaning begins with the room where the washbasins are installed. Here, first they wash the mirrors, then the glass toilet shelf; glazed wall tiles at each washbasin and floor. After that, the work of lamps, an electric towel, shaving sockets, the presence of soap, individual napkins is checked.

Hanging towels is strictly prohibited.

Having finished the first room, the maid goes into the second, where urinals and separate cabins are located. With hot water and paste, you need to thoroughly rinse and wipe the urinals with a brush so that no deposits and rust remain on the walls, then rinse the urinals with hot and then cold water with a solution of bleach.

Cleaning of sanitary cabins begins with washing walls, painted with oil paint or tiled with glazed tiles, and doors. They are thoroughly wiped with a cloth moistened with soapy water, and then with a cloth moistened with a solution of bleach, and only after that with a dry cloth.

The toilet should be cleaned very carefully. Wipe the inner walls with a paste until plaque and dirt are removed, then washed with hot, then cold water with a solution of bleach.

The door handles of sanitary cabins, the surface and lids of the toilets, the handles for lowering the hearth are also wiped with a solution of bleach.

The maid should know that the use of bleach solution during harvesting helps to neutralize microorganisms and protects the person from the disease.

Disinfectant preparation

A solution of bleach is prepared as follows - 1 kg of dry bleach is dissolved in 10 liters of cold water and left to stand for one day in an enameled bucket or in another unstable dish.

The resulting mother liquor is filtered and used for cleaning at the rate of half a liter of solution in a bucket of water.

A solution of bleach is stored in a dark glass or other container with a ground stopper or lid. On the bank (enamelled bucket) there should be a label with an inscription and an indication of the date of manufacture. The shelf life of the chlorine solution is 3 days.

ATTENTION all disinfectants are effective only after applying them to a pre-washed surface.

How to wash and clean?

Parquet floors should not be washed with water. Parquet floors coated with varnish are washed with soapy water every three months: in this case, moisture must be removed immediately, since under the influence of moisture the varnish film loses its strength.

Painted wooden floors, window frames, doors, window sills, oil painted walls, central heating radiators are washed with warm water and soap or soda 1-2 times a month. Once a quarter, wipe with a soft rag drying oil, then carefully wipe.

Marble is washed with a damp sponge without soap, as the soap changes the color of the marble. Then it is dried by wiping it thoroughly with a rag.

Oil paintings are wiped with a sponge dipped in cold water. Heavily soiled pictures are wiped with a weak solution of bleach.

Carpets and carpet paths are cleaned with a vacuum cleaner or brush. To update the color of the dark carpet, a solution of 10-15% ammonia is used. Light carpets are wiped with a damp cloth dampened in soapy water.

Heavily soiled carpets are washed with nylon brushes using a solution of soap powder in warm water. When the carpet dries, it needs to be vacuumed to raise the pile.

Nickel-plated surfaces are washed with vinegar and salt.

Enameled surfaces are wiped with a swab of tooth powder.

Copper and bronze objects are cleaned with a special ointment and wiped with a dry soft cloth.

The toilets and urinals are washed with hot water, a solution of bleach or kerosene and cleaned with special brushes (ruffs) moistened with a disinfectant (creolin) or bleach solution.

The metal parts of faucets and faucets should always be clean and shiny, for which they are wiped with a dry cloth with chalk.

If polishing is impaired on the table, it can be restored by wiping it with a swab of clean white cloth moistened with polish and wiping with a soft rag to shine after 15-20 minutes.

The faience washbasin is wiped with a paste, removing dirt from its surface, then rinsed with a 0.5% solution of bleach to disinfect, then washed with hot water and wiped with a clean white cloth.

To combat cockroaches, you can use the following folk recipe. Mix borax, sugar, starch in a ratio of 3: 1: 1 or borax, pea flour and starch in a ratio of 2: 1: 1. With the indicated solution, irrigate the places of accumulation of insects and allow to stand for at least a day, then wipe these places with a damp cloth.

In this section, cleaning products are most often used in hotel rooms in our country. Recently, however, more advanced detergents and cleaning products have begun to be produced by industry, but their cost does not yet allow them to be used in droves.

About the culture of behavior

The culture of the maid’s behavior, like any hotel worker, includes all aspects of the person’s external and internal culture, namely, the rules of circumvention and treatment, the ability to correctly express one’s thoughts, and observe speech etiquette. The courtesy of the maid testifies to her culture, attitude to work and the team.

Showing attention and friendliness to guests is an expression of respect for them, a consequence of our hospitality.

His benevolence towards the guest can be expressed in various forms. The old truth is true: "Nothing is so cheap and valued as dearly as politeness." Therefore, courtesy, attentiveness and accuracy in all actions, tact, willingness to provide a service, and sometimes give way in a dispute, are valued above all.

The hottest spot in the hotel is the floor. During the stay of guests, various situations can arise and arise, both positive and negative.

This is where the maid should be able to come to the rescue in time, smooth out the emerging conflict situation, and pay off her irritability or irritability of the guest. Restraint and tact in everything, always and everywhere - the main commandments of the maid.

The maid must constantly monitor both the culture of speech and the tone. Listen attentively to the guest, without interrupting him, and to show sincere participation is a real art.

A maid profession is a profession that requires knowledge, skill and tact. The maid needs to know her job responsibilities, quickly and accurately perform them. Its most important quality should be impeccable honesty, accuracy, the ability to value your time and time of the people you are dealing with.

Modesty and high discipline - these two qualities should be inherent in the maid. They suggest a high sense of responsibility for the assigned work area.

The quality and culture of service for residents, the credibility of the entire workforce, to a decisive degree depend on the work of the maids, the most numerous profession of hotel workers.

An important role in the skillful service of guests belongs to the most popular profession in the hotel industry - the maid.

This application is designed to help you quickly become familiar with your future profession as a new maid.

There are several interconnected types of room cleaning, in particular: current, daily and intermediate daily after check-out and general.

The door remains half open during cleaning. On the door handle can be hung a sign "cleaning is in progress".

Daily routine cleaning and its sequence

ventilate the room and wash the dishes;

clean at the dining and writing desk;

make the bed;

wipe the windowsill, radiator, window and door windows with a damp cloth;

vacuum upholstered furniture, carpet, bedside rugs;

wipe dust off furniture;

clean the hallway and wash the bathroom;

take out the trash.

In addition, if necessary or in accordance with the period of use, replace linen and towels.

The sequence of cleaning the rooms was also determined: a bedroom, a living room, a dining room, an office, an entrance hall, a sanitary unit.

The pillow is whipped and placed at the head of the bed.

For the maid, it should be an inviolable rule: do not change clothes in the presence of the guest and do not allow him to put things in an unclean room.

After cleaning the bed, the maid begins to clean the desk. Table glass should always be clean and transparent; it must be cleaned with specially designed products.

A telephone, a lampshade, a table lamp, and a dry one — books, magazines, a TV, are wiped with a damp rag.

Shake the drawers of the desk, wipe from dust. In case of defects, make a request to call a joiner.

A wardrobe should be opened and aired daily, making sure that there are enough clothes hanger in it.

In the room, always in a certain place should lie brushes for clothes and shoes, a key for opening bottles.

Before leaving the room, the maid checks the operation of the electric lamps; telephone, radio, television.

Algorithm for cleaning in medical organizations. How to maintain cleanliness in large hotels. Indicate with numbers the sequence of wet cleaning.

Why is it needed?

Clean inventory

Where to begin?

The order and technology of housekeeping

Types of cleaning

There are general rules for all types of cleaning.

The cleaning technology is the right choice of detergent and tool

Cleaning of other rooms for guests

Cleaning of office premises, territory and external walls of the hotel

Staff training

Daily routine cleaning and its sequence

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